Privacy Policy

Last Updated: October 31, 2024

1. Introduction

SignalStack ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Telegram bot and website services.

2. Information We Collect

We collect information that you provide directly to us:

• Telegram Information: Your Telegram user ID, username, and first/last name when you interact with our bot
• Payment Information: Payment transaction details (processed securely through Stripe and CoinPayments)
• Subscription Data: Your subscription tier, trial status, and subscription dates
• Usage Data: Information about how you interact with our bot and services
• Referral Information: Referral codes and referral relationships

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver our trading signals service
• Process your payments and subscriptions
• Send you trading signals and service notifications
• Respond to your inquiries and provide customer support
• Manage your account and subscriptions
• Process referral rewards and commissions
• Improve and optimize our services
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment Processors: Stripe and CoinPayments for payment processing
• Service Providers: Third-party vendors who assist in operating our services
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account at any time.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Export your data

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. International Users

Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via Telegram or email.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: support@signalstack.vip
• Telegram: @SignalStackSupport